Contact information

We value clear and timely communication and are committed to providing professional support to our customers.

How to Contact Us

Customers may contact us via the contact method provided on our website or through the email or phone number submitted at checkout.

Please ensure you provide a reachable and accurate phone number, as this may be used to contact you regarding consultations, services, or order-related inquiries.

Response Time

• All inquiries will be responded to within 24–48 business hours
• Business hours are Monday–Friday, excluding weekends and holidays

Service-Based Communication

For consultations, mentorship, and website design services:

• Clients are responsible for remaining responsive and providing required information in a timely manner
• Failure to respond for three (3) consecutive weeks may result in the service being considered abandoned, with no refund issued (as outlined in our Refund Policy)

Order-Related Inquiries

For hair and physical product orders, please include:

• Your full name
• Order number
• A brief description of your inquiry

This allows us to assist you more efficiently.

Professional Conduct

We reserve the right to refuse service or communication that is abusive, threatening, or unprofessional.